Becoming a landlord on the Wirral can be a rewarding move, but the tenant move-in stage is where strong tenancies are made (or broken). Getting this phase right sets expectations, builds trust, and helps avoid disputes later down the line.
At Wirral Homes, we manage move-ins day in, day out – so here’s a practical, step-by-step guide to help Wirral landlords start every tenancy smoothly and professionally.
Prepare the Property Properly
First impressions matter. Before your tenant collects the keys, make sure the property is clean, safe, and ready for occupancy. Carry out a full professional clean, complete any outstanding repairs, and test utilities, heating, electrics, and plumbing to ensure everything is working as it should. Smoke alarms and carbon monoxide detectors should be fitted and tested where required, locks should be changed between tenancies, and the agreed number of keys should be provided. Remove any personal belongings or potentially hazardous items before handover.
A well-prepared home helps tenants settle in quickly and shows you take the property – and their tenancy – seriously.
Provide the Right Legal Documents
To start the tenancy on the right foot, tenants must receive all the correct paperwork. Much of this is a legal requirement, not just best practice, and it protects both landlord and tenant:
- A clear tenancy agreement outlining rent, deposit, and key terms
- A valid Energy Performance Certificate (EPC)
- A current Gas Safety Certificate (if applicable)
- An Electrical Safety Report (EICR)
- Details of how their deposit is protected, including the scheme used
Complete a Detailed Inventory
A professional inventory and condition report should be completed before move-in, documenting the condition of the property, fixtures, fittings, furniture, and cleanliness standards. This protects everyone if there’s ever a disagreement about the deposit at the end of the tenancy.
Collect Rent & Deposit Correctly
Make sure the first month’s rent and tenancy deposit are collected in line with the agreement. Deposits must be protected in a government-approved scheme within the legal timeframe, and tenants should be given written confirmation of this.
Walk the Tenant Through the Property
A quick walkthrough on move-in day goes a long way. Show tenants how to use appliances and heating controls, where the meters, stopcocks, and fuse boxes are located, and how waste and recycling works locally on the Wirral. If there are any specific property rules or maintenance tips worth knowing, this is the moment to share them. It reduces confusion, prevents misuse of appliances, and helps avoid unnecessary callouts further down the line.
Set Clear Communication Channels
Let tenants know from the outset how to report maintenance issues, who to contact in an emergency, and what to expect in terms of response times. Clear communication from day one builds trust and helps small issues get resolved before they become bigger problems.
Respect Privacy & Stay Compliant
Make sure you follow legal notice periods for property access and stay up to date with current rental regulations. Respecting tenant privacy isn’t just a legal obligation – it helps maintain a positive, professional relationship throughout the tenancy.
Build a Positive Relationship from Day One
A small welcome pack can make a big difference. Consider including key property information, local amenities and transport links, bin collection days, and emergency contacts. Regular but respectful check-ins help tenants feel supported and encourage them to look after the property.
A Strong Start Sets the Tone
The tenant move-in process is one of the most important moments in property management. When done properly, it reduces disputes, improves tenant satisfaction, and protects your investment.
At Wirral Homes, we handle everything from property preparation and inventory to legal compliance and tenant onboarding – ensuring every tenancy starts smoothly and professionally across the Wirral.
Thinking about letting your property on the Wirral? Get in touch with Wirral Homes for expert local support and stress-free property management.
